Books

Growth 365

Tomas Laurinavicius

ChaptersAsk for the Intro

Ask for the Intro

Acknowledge, compliment, then ask, never 'do you need help.'

"Let me know if you ever need anything" is a message people send so they can feel generous without doing anything. It hands the work back to the other person: figure out what I need, decide if it's worth mentioning, then volunteer it unprompted. Almost nobody does. The fix is a three-line message that does the opposite. You acknowledge the relationship, you compliment the person for something specific and true, and then you ask for exactly one thing. Not "know anyone who could use this," a name.

What to do: Write three lines and stop. Line one, acknowledge something real between you, the call you had, the intro they already made, the deal you closed together. Line two, compliment them specifically on being connected, not "you're the best," something concrete like the room they're in or the people they know. Line three, ask for one named type of person, "who's the one Series A DTC founder you know right now," never "let me know if you think of anyone."

Why it works: A vague ask makes the other person do research on your behalf, and research gets postponed forever, while a specific ask only makes them search their own memory, which people will actually do while they're still reading your message.

Example: Salesforce runs a paid, formal version of this exact ask. Its Partner Referral Benefit pays partners for exactly one action, submitting a referral lead through the Partner Community, and the payout is spelled out in Salesforce's own Partner Program Policies: 10% of first-year revenue in mature markets, 20% in growth markets, capped at $50,000 to $100,000 per deal depending on the market. Same question a founder asks a happy customer over coffee, "who do you know," now with a contract and a wire transfer attached.

Walk it through

1. Write the acknowledge line first, and make it specific.

Not "great catching up." Name the thing. "Thanks for walking me through your onboarding flow last week" or "still thinking about what you said about your Series A round." If you cannot think of something real and recent, you are asking the wrong person, or you have not talked to them enough to ask yet.

2. Write the compliment, and tie it to being connected, not to being nice.

"You know everyone in DTC ops" lands. "You're amazing" does not, because it is not about anything and reads as filler before the real ask. The compliment has to be a fact you actually believe about this specific person, or skip it, a fake compliment is worse than none.

3. Write the ask as one named type of person, never a category.

Bad: "Let me know if you think of anyone who'd be a good fit." Good: "Who's the one ops lead at a 20-to-50-person DTC brand you'd trust to give me fifteen minutes?" The narrower the ask, the faster the person can search their own contacts and answer on the spot instead of promising to "think about it."

4. Send it as a text or a DM, not a paragraph in an email thread.

Three lines read as a text. Three lines buried under a subject line and a signature block read as a sales email, and get the sales-email response: silence.

5. See what a formal version of the same ask actually looks like once someone builds a program around it.

I pulled Salesforce's actual Partner Program Policies PDF and grepped it for the referral terms.

curl -sL -o salesforce-partner-policies.pdf \
  "https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/Agreements/alliance-agreements-and-terms/salesforce-partner-program-policies.pdf"
pdftotext -layout salesforce-partner-policies.pdf - | grep -A5 "Maximum Fee"

Real output, Salesforce's own document, July 2026:

Maximum Fee
The maximum referral fee SFDC or its Affiliate will pay to Partner with
respect to an opportunity that results in a closed opportunity is $50,000
per Mature Market opportunity; $50,000 per Established Market opportunity;
and $100,000 per Growth Market opportunity.

A few lines above that clause, the same document sets the entire eligibility window: a partner has to submit the referral lead within 30 days of the new opportunity being created, and before it closes, or the referral does not count. That is the same discipline your own three-line ask needs. Ask early, ask specifically, and the clock is already running.

The read

  • Acknowledge is the unlock, not the compliment. Skipping straight to flattery reads as a pitch. Naming something real you both know happened first is what tells the other person this message was written for them, not copy-pasted to fifty people.
  • The narrower the ask, the higher the reply rate. "Anyone who might need this" asks the reader to build a list. "The one person who X" asks them to picture a single face. One of those gets answered on the spot.
  • A price tag does not change the mechanics, only the follow-through. Salesforce's version pays real money, but the message underneath it is the same three moves. What money buys is a partner who actually submits the lead instead of meaning to.

Steal it

Pull up the five people who like your product the most, existing customers, advisors, an investor who checks in, and write one three-line message to each. Acknowledge something specific you did together. Compliment them on a real, specific way they're connected. Ask for one named type of person, a role, a company stage, a situation, never a category as wide as "anyone who'd be a good fit." Send it as a text or a DM. You will get more usable names from five of these messages than from a month of cold outbound.

Defend the well once it starts working. Do not send the same five people a new ask every week, that turns a favor into a tax on the relationship. Close the loop when an intro leads somewhere, tell the person what happened, because a connector who never hears the outcome stops making the introduction. And if you are the one being asked, apply the same filter Salesforce applies to its own partners: a specific, well-timed ask from someone who did their homework earns a real answer, a vague one gets "let me think about it," which means no.

Gotchas

  • A fake compliment is worse than no compliment. If you have to invent something nice to say, you have not earned the ask yet. Spend more time on the relationship before you spend it on the message.
  • A vague ask kills the whole script. "Let me know if anyone comes to mind" is the exact failure mode this tactic exists to fix. If your ask still has the word "anyone" in it, rewrite it.
  • Honest caution: an intro spends the connector's reputation, not yours. Every introduction is the connector vouching for you with their own credibility. Do not send someone a lead you would not want a friend of a friend blamed for, and always report back on what happened. Burn that trust once and the well is closed, no script fixes it.